For each customer project, KOBUS offers a shared detailed project analysis including application, process and hardware. This enables KOBUS to really understand the customer needs and propose the most adapted and effective solution.
Application lab support
Our application lab team and equipment are available to perform demos or engineering activities for your specific requirements (demo centre in Europe and Japan).
Our service specialist will review with you, facilities requirements and will participate to the installation of the equipment.
Training and documentation
Customer technical trainings are organized in Altatech facilities or at customer sites.
Technical documentation and best known method procedure will assist your maintenance team in daily operation.
Regular software and engineering notes, will keep you informed of the latest development.
Spare parts and service programs
We propose and organize spare parts delivery and special spare parts support programs.
We set up, according to customer needs, different programs:
- specific support
- on site support
- on call support
- preventive and remedial services with response time